The Global Interactive Voice Response Market accounted for USD 4.1 billion in 2017 and is projected to grow at a CAGR of 6.2% during the forecast period of 2018 to 2025. Interactive voice response is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. Interactive voice response (IVR) is an automated telephony system that helps in interacting with callers and collects the information in order to deliver it to the appropriate recipients. This technology includes the usage of voice and keypad DTMF tone input to communicate with the user’s host system. It is widely applicable in banking, financial services and insurance, travel and hospitality, pharma and healthcare, telecommunications, government and public sector, transportation and logistics, information technology-enabled services, media, retail, and e-commerce, education among others.
Top Key Players In This Market Are :
Some of the major players in the market are NICE inContact, Nuance Communications, Inc., Genesys, 8×8, Inc., AT&T Intellectual Property, Avaya Inc., Aspect Software Parent, Inc., 7.ai, Inc., Verizon, Five9, Inc., Cisco Systems, Inc., Convergys, West Corporation, IVR Lab, NewVoiceMedia among others.
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Segmentation On The Basis Of :
- Based on technology the market is segmented into speech based and touch-tone based.
- On the basis of deployment mode, the market is segmented into cloud and on premise. The cloud segment is sub segmented into hosted.
- On the basis of organization size, the market is segmented into small and medium enterprises (SMEs) and large enterprises.
- On the basis of service, the market is segmented into installation, training and education, maintenance and support.
- On the basis of solution, the market is segmented into call routing, outbound and self-service.
- On the basis of vertical, the market is segmented into Banking, Financial services and Insurance, travel and hospitality, pharma and healthcare, telecommunications, government and public sector, transportation and logistics, information technology-enabled services, media, retail, and e-commerce, education, others.
- Based on geography the global interactive voice response market report covers data points for 28 countries across multiple geographies such as North America, South America, Europe, Asia-Pacific and Middle East & Africa. Some of the major countries covered in this report are U.S., Canada, Germany, France, U.K., Netherlands, Switzerland, Turkey, Russia, China, India, South Korea, Japan, Australia, Singapore, Saudi Arabia, South Africa, and Brazil among others.
Interactive Voice Response Market report unearths the general market conditions, trends, preferences, key players, opportunities, geographical analysis and many other parameters that help drive business into the right direction. Interactive Voice Response Market research report explains everything in detail that serves the business purpose and gives a competitive advantage. These parameters range from industry outlook, currency and pricing, value chain analysis, market overview, premium insights, key insights to the company profile of the key market players. Thus, the task of producing and managing marketing of goods and services is simplified and made effective with this market research report.
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